Welcome!
We are excited to be a part of your journey...
Thank you for choosing Element Windows as the supplier for your upcoming project!
We look forward to working with you and have produced this content to help ensure that your project goes as smoothly as possible.
We look forward to working with you and have produced this content to help ensure that your project goes as smoothly as possible.
Contract Stage:By now, you have already signed the quotation (Contract of Sale) and formed an exciting partnership with Element Windows.
Your quotation and the window schedule clearly show what will be supplied to your project. If any changes are required along the way, please contact us so that we can undertake a Variation To Contract. Please note that any changes from this point forward may incur time and cost implications. A copy of the Terms and Conditions and the 6 Year Warranty can be downloaded here: Terms & Conditions 6 Year Guarantee |
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Lead Times:
Element Windows maunfacture premium windows and doors, using boutique systems and materials.
These are products which are ordered and produced especially for you and your project.
Good things take time!
In the current state of supply issues across the board, lead times are variable and outside of our control.
However, this list provides a general guideline:
- Lead time begins once deposit has been paid and all required information has been submitted to us (this includes colour selection, handle selection etc, and your latest updated plans)
- If shop drawings are included, these generally have a 6 week lead time. When the shop drawings are submitted to you, they will need to be approved before we can order any material.
- Once we have all required information, the material order for Thermeco products generally has a 4 week lead time to arrive in stock from the supplier. Secco and Keller products have a much longer lead time, please contact us to get an approx time frame on these products.
- Curved, arched or custom frames have an additional 4 week lead time.
- When material has arrived from the supplier, it is then sent off for finishing in your preferred colour. This process generally has a 4 week lead time. Please note that some colours are special make-ups from either Dulux or Interpon and have an 8 week lead time.
- If a check measure is required, you will be given an updated schedule with the measured sizes. Once you have approved this, your windows will be slotted into our production. Lead time here is dependant on our current work load, but generally allow 4-6 weeks for windows to be manufactured and ready delivery/installation.
Pre-Production Stage:
If you have not already done so, you will need to ensure that you have selected a colour for your windows.
Materials cannot be ordered until we know the colour, so this information is the first thing we will require from you.
If you require reveals around your windows, we will need to know what size is required.
Reveals which are larger than 135mm incur a surcharge.
If we are only supplying windows to your site, you will need to confirm window sizes prior to production.
If we are installing the windows for you, then all openings must be fully prepared, and all drainage / flashings etc installed, prior to check measure.
If you have handles which are not from our standard range, these must approved by us, and be supplied to us prior to manufacture stage.
Element Windows does not supply door handles or hardware outside of our standard range.
For Information on flashing, please refer to this document issued by the Australian Glass & Window Association:
Flashing Information
Materials cannot be ordered until we know the colour, so this information is the first thing we will require from you.
If you require reveals around your windows, we will need to know what size is required.
Reveals which are larger than 135mm incur a surcharge.
If we are only supplying windows to your site, you will need to confirm window sizes prior to production.
If we are installing the windows for you, then all openings must be fully prepared, and all drainage / flashings etc installed, prior to check measure.
If you have handles which are not from our standard range, these must approved by us, and be supplied to us prior to manufacture stage.
Element Windows does not supply door handles or hardware outside of our standard range.
For Information on flashing, please refer to this document issued by the Australian Glass & Window Association:
Flashing Information
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Delivery & Installation:If we are only supplying windows to your site, please ensure that the party responsible for the installation take the time to read this information.
Installation is the major contributor for the performance of windows and glazed doors. The Austalian Glass & Window Association states that large amounts of time and money are spent investigating a 'failed window system', only to discover the real issue is installation. In fact, around 80 percent of all window complaints are attributed to installation and care issues during the construction period. The Australian Glass & Window Association has put together detailed information and instructional videos on how to correctly install windows. This page has information and guides: https://www.elementwindows.com.au/installing-windows.html The AWA information is available via this link: www.awa.org.au/resources/installation-video-series Some of the key points to remember: Windows must be installed plumb and square. This is especially important, as many of our products contain multi-point locking systems which need to be lined up precisely. |
Bi-folds and Sliders must be fixed through the head frame. Large windows and all sliding and bi-fold doors need the bottom frame to sit entirely on a secure base. Don't leave these frames partially hanging off the edge of the slab. Pack and screw the frames into your walls.
If Element Windows are undertaking the installation for you, please ensure that all openings are fully prepared and set up correctly.
You can contact us at any time for further clarification and information.
If Element Windows are undertaking the installation for you, please ensure that all openings are fully prepared and set up correctly.
You can contact us at any time for further clarification and information.
We want you to get the best result possible from our premium systems!
Glazing:
Your window and door frames will be delivered to site without glass.
This allows for ease of handling and installation.
Regardless of whether the windows are 'supplied only' or installed by us, we will glaze the windows onsite.
Once all of the window and door frames have been installed, we will organise for the glass to be measured.
Lead time for standard glazing is generally around 4 weeks.
If you have sashless units or louvres, these will have a lead time of around 6 weeks.
If you have curved glass, the lead time is generally 8 weeks.
Ensure that scaffolding is in place so that windows can be glazed and siliconed from the outside.
Our glaziers will discuss scaffold requirements with you when they undertake the glass measure.
It is your responsibility to contact us at the appropriate time to book this in and ensure that the glaziers have a safe scaffold/ platform to work from where needed.
Once glass has been installed, avoid operating the windows / doors for 48 hours, so that the silicon can fully dry.
This allows for ease of handling and installation.
Regardless of whether the windows are 'supplied only' or installed by us, we will glaze the windows onsite.
Once all of the window and door frames have been installed, we will organise for the glass to be measured.
Lead time for standard glazing is generally around 4 weeks.
If you have sashless units or louvres, these will have a lead time of around 6 weeks.
If you have curved glass, the lead time is generally 8 weeks.
Ensure that scaffolding is in place so that windows can be glazed and siliconed from the outside.
Our glaziers will discuss scaffold requirements with you when they undertake the glass measure.
It is your responsibility to contact us at the appropriate time to book this in and ensure that the glaziers have a safe scaffold/ platform to work from where needed.
Once glass has been installed, avoid operating the windows / doors for 48 hours, so that the silicon can fully dry.
Flyscreens / Translucent Film / Decals:
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On projects where flyscreens, translucent film, decals or other miscellaneous items are to be supplied by Element Windows, please allow 4 weeks lead time.
These items are generally fitted when your project is nearing completion. Please allow enough time for us to finalise our works, so as not to hold up your completion. It is your responsibility to contact us at the appropriate time and book these items in. |
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Invoicing and Payments:
Unless you have an account, invoices will be emailed to you approx 7 days prior to delivery / glazing.
Invoices must be paid in full prior to any windows being delivered or glazed.
Once payment has been received, works will be given the go-ahead to proceed.
Invoices must be paid in full prior to any windows being delivered or glazed.
Once payment has been received, works will be given the go-ahead to proceed.
